How We Communicate

We’re a small, fully-remote team spanning 4 continents and 9 cultures. To make this work, here are some guidelines.

• Ants and Coordination
• Internal Communication is everyone’s job 

Face-to-Face

Fast

Talk More

• Ask Stupid Questions: If you’re not sure, ask. We are all learning.

Jump into Calls

• Create opportunities for Watercooler conversations in Remote teams

Effective Meetings

• Async Communication over Meetings: If you schedule a meeting, there should be a clear agenda & outcome.
• Gather Town as a good ambient communication
• Boil the Ocean into a Single Droplet: We trust you to tackle ambiguity and complexity head-on. Share the insights, abstract the details.

Tip: “I’ve been thinking about X, and I think we should do Y because Z. What do you think?” Tip: spend the first 10 minutes of the meeting reading over prepared materials. This way, everyone is well informed and can arrive at a better discussion/decision.

Slow

Github

Documentation

• Documentation First: Start with a pull request. Overcomment your code. Publish changes to docs.

When Communication Fails

Hanlon’s Razor

• Assume Hanlon’s Razor: “Never attribute to malice that which is adequately explained by stupidity lack of communication or ambiguity.”